Different types of conflict

Will you come in and do some conflict training in our organisation?

Often we get asked to come in and train organisations that want to help their employees thrive and work well together.

When we get asked to come in and do some training, the first thing we need to find out is the type of conflict the organisation would like us to address.

For example- conflict between staff members requires very different skills and training from staff/customer conflict.

With both types of conflict, learning good speaking and listening skills is essential, but when dealing with customers it is even more important to learn how to reduce triggers & know the customer complaints policy. Many of these customers will not be seen by the same member of staff again, so providing a very good initial impression is even more important.

When giving tools on how to deal with conflict between staff members, there are some important differences. For example- the staff often see each other daily, weekly or monthly and any behaviours that could be ignored as a one-off, become unbearable and need to be addressed.

This is why we adapt the training to each organisation, listening carefully to the managers and the staff needs.

If you would like to book training for your team, visit https://calendly.com/multiplycoaching/newclient to book in a free 30 minute conversation where we can discuss your situation and training needs.