Training

Recently, we did some training for a public facing charitable organisation.

They had been experiencing a high volume of difficult conversations and angry clients, and had asked us to train the volunteers.

We did a 2 part training on working well with others- helping the team identify of background conflict that could be reduced, and how to approach and work well with angry people, whilst keeping themselves safe.

Feedback was overwhelmingly positive, including the comments seen on the photo.

If you would like to book in training for your team. Contact us on office@multiplygroup.co.uk or message us.

Previous
Previous

Grievance

Next
Next

High Emotion