Conflict is defined as 'a difference in ideas or views', but this difference in views does not necessarily mean that there needs to be a heated exchange.
It is easy to become defensive and act like a child, declaring their rejection of the one who has said no to them or disagreed with their view.
Mature adults are able to stay connected with people who have disagreed or not cooperated with them. Rather than shut off, retaliate or distance yourself from those who have upset you, stay in communication with the other person. This can bring creative solutions to the discussion, an easier work environments and an even better long term relationships.
To find out more about conflict training for you or your team, book a free 30 minute session https://calendly.com/multiplycoaching/newclient